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FAQ Subject: Shocked when touching my Brinkman Smoker!
We have a Brinkman electric smoker that we have had for about 2 years. It has worked fine until the last two times we have used it. We have been shocked when touching the smoker or the door to check the coals. Can't understand why, because there is no touching of the heating coil on the smoker-----and no break or crack in the heating coil or cord. Am wondering if you have any suggestions. We have quit using it after the second incident. Does Brinkman respond positively to such safety hazards? Am looking to contacting them. Thanks.
STOP! Unplug the Brinky! It has a short circuit. Any electric "smoker" should have a Ground Fault Interrupt (GFI) plug in the circuit.
I don't know that Brinkmann responds well to anything. I don't know how to contact them but you could try the government consumer protection website and report it.